Using Tydlii
These terms cover tydlii.com, the Tydlii customer app, and the Tydlii cleaner app. Using them means these terms apply, along with the privacy policy. If you do not agree, do not use them.
The waitlist checkbox is permission for us to contact you about the launch. It is not a booking, and it is not a contract for a clean. These terms do not take away rights you have under the laws of Ontario or Canada.
This version is dated 4 November 2026. Tydlii operates from Toronto, Ontario, Canada.
The waitlist is not a booking
Tydlii connects people who want a home cleaned with cleaners who do that work. The pilot opens in CityPlace, King West, and Liberty Village, then other Toronto neighbourhoods. We are not taking bookings yet. Joining the list does not reserve a cleaner or a time. Waitlist members hear first.
Prices
The price on the site is an instant quote from the home you describe: bedrooms, bathrooms, square footage, how often, and the condition. We show it before HST, and again with 13% Ontario HST.
When booking is open, that price is locked for the home you described. If the home is materially different from what you booked, we contact you before the clean starts. HST is added at checkout. The price you accept on the booking screen is the price for that visit.
The clean
Once paid booking is open, a visit includes these promises from the website:
- A Tydlii-certified cleaner comes in the window you book. Certified means background-checked, ID-verified, trained to the Tydlii Standard, and insured. It is a cleaner for that visit, not a promise of the same person every time
- The arrival window is one hour. You can follow the visit while it is active
- If we miss something on the Tydlii Standard, tell us within 48 hours and we re-clean within 24 hours
- If the cleaner is late for the arrival window, Tydlii credits the customer. That credit is not taken from the cleaner’s pay. The amount will be shown before you pay for a visit
A cleaner can stop a job for safety and still be paid for that visit. Re-cleans and late-arrival credits are paid by Tydlii.
The apps
The customer app and the cleaner app link to these terms and to the privacy policy. Builds before launch use sample visits. A sample screen does not charge a card, does not pay earnings, and is not a booking.
Payment and cleaner pay
We do not take payment details on the waitlist. When paid booking opens, customers pay through Stripe for the quoted visit, including HST. Tydlii does not store the full card number.
A cleaner sees the dollar share before accepting a job. The site describes a 67% share of the job price from day one, rising to 72%, plus 100% of tips. Daily pay starts when that program is live. Nothing in the current apps is a payout.
We will state the working relationship, including how a cleaner is engaged and how tax is handled, before the first paid job. Do not treat the sample screens as that statement.
Location
On a live job, the cleaner app uses location only while the job is active, and only while the app is in use, as described in the privacy policy. Tracking stops when the job is marked Done. The customer app does not collect location.
Referrals
Your friend gets $25 off their first clean. You get $25 account credit after their first cleaning using Tydlii.
The friend’s $25 is a discount on the first booking. It is not cash. The referrer’s $25 is account credit, not cash, and it applies only after that friend’s first clean is paid. One email cannot refer itself. A cleaner signup is not part of the offer. The discount and the credit apply when booking is open. They have no cash value.
Accounts and deletion
You are responsible for the details you send us. They need to be accurate enough for us to reach you and, later, to find the home. You can ask us to delete a waitlist record or an account as described in the privacy policy. Email teamtydlii@gmail.com.
When sign-in exists, each app will include a delete-account control. Until that control is connected, email is how you ask.
Cancellations
There is nothing to cancel yet, because we are not taking bookings. Before the first paid booking, the app will show how to cancel or change a visit, including any window where a fee could apply. We will not charge a cancellation fee that was not shown before you booked.
Your part
When you use Tydlii, you agree to:
- Give information you have a right to give
- Use the site and the apps for booking or doing a clean, not to interfere with them
- Treat the cleaner and the customer safely. A visit can be refused or stopped if it is not safe
- Be 18 or older
We can close a waitlist signup or refuse a job we cannot do safely.
Changes
We can update these terms by posting a new version on this page with a new date. If you have an account and the change is significant, we will email you. If a booking screen you accept names a specific price or time, that screen is the one for that visit.
The law that applies
These terms are governed by the laws of Ontario and the federal laws of Canada that apply here. Disputes are handled in Toronto, Ontario. Rights you have as a consumer under those laws still apply.
Contact
Email teamtydlii@gmail.com. Tydlii, Toronto, Ontario, Canada.