The short version
Tydlii is a cleaning marketplace in Toronto. The website is a waitlist. Paid booking is not open yet. The apps are being prepared for the App Store and Google Play. Today we collect what you type to join the list. When live jobs start, the cleaner app uses location only during that job, and only while the app is in use.
We do not sell personal information. Questions and deletion requests go to teamtydlii@gmail.com. The terms are on tydlii.com/terms.
Who this covers
This policy is for tydlii.com, the Tydlii customer app, and the Tydlii cleaner app. Tydlii operates from Toronto, Ontario, Canada. It applies to customers, cleaners, and anyone who joins the waitlist.
This version is dated 4 November 2026.
What we collect on the waitlist
If you join the list, we store:
- Whether you need cleaning or want to clean
- Your name and email
- Your phone number, if you add one
- Your neighbourhood. Customers pick one. Cleaners can pick more than one
- A note, if you write one
- For customers, the quote on the page: home size, bedrooms, bathrooms, frequency, condition, and the price before HST and with HST
- That you agreed to be contacted about the launch
- A referral code, if you opened a referral link
- The time you joined
The form has a hidden field that catches automated signups. Leave it blank. We do not ask for a card number on this website.
A customer welcome email and a cleaner onboarding email are sent when mail delivery is turned on. The signup is also delivered to the Tydlii team inbox. Cleaners who tap Start onboarding fill in a Google Form we link to. What you submit there is covered by this policy.
What the apps collect
The current customer and cleaner builds use sample visits. They do not read your location, charge a card, or pay earnings.
When accounts and live jobs are on, a booking can include:
- Your name, email, and phone
- The address, home details, arrival window, and notes for that visit
- The locked price
- Visit status, and photos or a checklist if the app asks for them before the visit
A cleaner profile can include your name, contact details, the areas you work, and the onboarding details you send us.
Location
Tydlii uses your location only while a job is active (on the way, arrived, or cleaning) so the customer can follow the visit. Tracking stops when the job is marked Done. Location is not collected in the background.
That applies to the cleaner app, and only so the customer on that job can follow the visit. The customer app does not collect location. If location is off, the cleaner can still mark the visit, and the customer still sees the status.
We do not ask for background location. The watch is when-in-use, for an active job only. When the job is marked Done, collection stops. A record that the visit happened, including status and time, can stay with the booking.
Payment
The waitlist does not take payment details. When paid booking opens, customers pay through Stripe, including HST. Tydlii does not store your full card number. Stripe processes the card. Cleaner payouts will use the same payment provider when that program is live.
How we use it, and who sees it
We use this information to:
- Keep the waitlist and tell you when booking opens in your area
- Send the referral link you asked for
- Quote a clean and, later, book it and show the visit
- Pay for a visit through Stripe, and pay a cleaner their share, once payments are on
- Handle a re-clean or a late-arrival credit once those are live
- Answer a request you send us, and keep the service safe
We share it only as needed for that work:
- The cleaner on a visit sees the home details required to do the job. The customer sees that a Tydlii cleaner is on the way during that visit. We do not promise the same cleaner every time
- Web3Forms delivers the waitlist signup to our team inbox
- Resend sends welcome and onboarding email when it is configured
- Google hosts the cleaner onboarding form
- The site is hosted so it can run. Production hosting is Render
- Stripe, when payments start
- A provider who stores or sends this information for us
- Someone the law requires us to tell
Those providers may store information outside Canada, including in the United States. We do not sell personal information, and we do not share it for other companies’ ads.
How long we keep it
We keep waitlist details until you ask us to delete them, or until we no longer need them to open the service and contact people who joined. Booking records, once they exist, stay for the visit, for payment, and for a period after that so we can handle a re-clean, a dispute, or a tax record. We do not keep collecting location after the job is Done.
Access, correction, and deletion
You can ask what we hold, ask us to fix it, or ask us to delete it. Email teamtydlii@gmail.com from the address you used. We delete the waitlist record for that email, including a referral code on that signup.
When sign-in exists, the customer app and the cleaner app will each include a delete-account control. Deleting the account removes the profile and signs that device out. Until that control is connected, email is how you ask. You can also start from this section on tydlii.com/privacy.
If a law, a tax record, or an open payment dispute requires us to keep part of a record, we keep that part and delete the rest. A copy can remain in an email inbox until that message is cleared.
Children
Tydlii is for people booking a clean or doing the work. You need to be 18 or older to join. We do not knowingly collect information from children.
This browser
The marketing site does not use advertising cookies. If you open a referral link, this browser tab can remember the code so the form can attach it. That stays on your device for the tab. It is not an ad profile.
Changes
If this policy changes, we post the new version on this page and update the date. If the change is significant and we have your email, we will tell you.
Contact
Email teamtydlii@gmail.com. Tydlii, Toronto, Ontario, Canada.